Question 1

How do I place an order?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Browse our catalog, add products to your cart, and proceed to checkout. You can pay securely with a credit or debit card via Stripe.

Question 2

Can I modify my order after placing it?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Once payment is confirmed, the order cannot be modified. If you need changes, contact our team as soon as possible and we will do our best to help.

Question 3

How can I check my order status?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Log in to your account and go to My Orders. There you will see the current status and tracking number once the order has been shipped.

Question 4

What is the delivery time?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Standard shipping: 24-48 business hours (mainland). Express: 12-24 hours. Balearic Islands: 48-72 hours. Canary Islands: 5-7 days. See our Shipping Policy for details.

Question 5

How much does shipping cost?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Standard: 3.99 EUR. Express: 6.99 EUR. Pickup point: 2.99 EUR. Free shipping on orders over 49 EUR (mainland Spain).

Question 6

Do you ship to the Canary Islands?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Yes, we ship to the Canary Islands with a 5-7 business day delivery time. Additional customs charges may apply and are not included in the shipping price.

Question 7

How do I return a product?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Contact us at hello@boopmart.es with your order number. You have 14 days from receipt to exercise your right of return. See our Return Policy for conditions.

Question 8

Can I return opened food?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. For hygiene and animal health reasons, we do not accept returns of food whose packaging has been opened.

Question 9

How long does a refund take?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Once the returned product is received and verified, we process the refund within a maximum of 14 days to the same payment method used.

Question 10

How do I create an account?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Click Create Account at the top of the page. You will need your name, email, and a password. You can also register with Google.

Question 11

I forgot my password, what do I do?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. On the login page, click Forgot Password and follow the instructions. You will receive an email with a link to reset it.

Question 12

How do I add a pet profile?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Go to your account, navigate to My Pets, and click Add Pet. You can enter species, breed, age, weight, and allergies to receive personalized recommendations.

Question 13

What is the pet profile for?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Your pet profile allows us to personalize recommendations and alert you if a product contains ingredients that may cause problems for your pet.

Question 14

Do AI recommendations replace a vet?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. No. Our AI-based recommendations are purely advisory. For any questions about your pet's health or nutrition, always consult a professional veterinarian.

Question 15

What is a subscription?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Subscriptions allow you to receive products periodically (every 2, 4, 6, or 8 weeks) with a 15% discount. Ideal for food and everyday products.

Question 16

Can I pause or cancel my subscription?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Yes, you can pause or cancel your subscription at any time from your account area under My Subscriptions.

Question 17

When is the subscription charged?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. The charge is processed automatically a few days before each scheduled shipment. You will receive a reminder email with sufficient notice.

Question 18

What payment methods do you accept?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. We accept credit and debit cards (Visa, Mastercard, Amex) processed securely via Stripe.

Question 19

Is it safe to pay on BoopMart?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Absolutely. All payments are processed through Stripe, certified with the PCI DSS security standard. We do not store card data on our servers.

Question 20

Can I pay with PayPal?

Accepted Answer

[BoopMart is in closed beta] BoopMart is not yet incorporated as a company and does not operate as a registered merchant. No products are sold and no payments are collected during the beta. Any checkout flow you see is a test environment (Stripe test mode) and will not charge any card. Parts of this page may describe how the service could operate if BoopMart were to launch commercially; during the beta this notice always prevails. For any enquiry write to hello@boopmart.es. Currently we do not offer PayPal as a payment method. We are working to add more options in the future.

Frequently Asked Questions

Orders

Shipping

Returns

Account

Pets

Subscriptions

Payment